Are you a proud MCC member wanting to be part of the MCC’s volunteer team? Are you genuinely passionate about providing great customer service? Are you keen to share your passion and knowledge about the MCC and the MCG with visitors? Do you enjoy meeting and talking to people from all walks of life?
The Melbourne Cricket Club (MCC) has the public responsibility of managing one of the largest and the most successful stadiums in Australia and the world – the Melbourne Cricket Ground (MCG). The MCG is host to more than 70 major events annually, attracting over four million patrons and visitors. Also managed by the MCC is the Australian Sports Museum which has its home at the MCG and celebrates and displays Australia’s rich sporting history.The MCG is more than just a stadium, it’s an Australian icon and a meeting place for generations past, present and future. MCG Tours showcase the importance of the Club and the Ground in the fabric of Melbourne and along with the Australian Sports Museum, have become key attractions in Melbourne’s tourism industry, receiving more than 175,000 visitors annually. From local Melbournians, school students to interstate and international visitors, we accommodate a wide range of people who seek out a tour of the mighty MCG. Exceptional customer service and an attitude towards safety, accessibility and inclusivity plays a crucial role in providing an unforgettable experience to all visitors.
We provide an inclusive and welcoming environment where children and young people can enjoy live events and other activities such as an MCG Tour or a visit to the Australian Sports Museum. All adults who attend the MCG, whether staff, volunteers, contractors or visitors, are expected to conduct themselves responsibly when in the presence of children and young people and treat everyone with care and respect.
The MCG Tours are conducted by MCC members who volunteer their time to show visitors around our great stadium and share their passion, knowledge and stories of the MCG and the MCC. It is the volunteers who make the MCG Tour such a unique and enjoyable experience for our visitors.
To assist us to showcase the MCG at its finest, we are looking for MCC members to join the Volunteer MCG Tour Guide team who are friendly, warm and welcoming ambassadors that are passionate about the MCG, Melbourne and our sporting culture.
To be successful in this role, it is essential that you have:
- A passion for delivering great customer service.
- A genuine interest in looking after our visitors.
- High quality verbal communication skills and high standards of personal presentation.
- The ability to be flexible and calm under pressure.
- Confidence to talk in front of large groups of people.
In order to be shortlisted for this volunteer role, you must:
- Be a current (financial) MCC Member (any membership category is acceptable).
- Be available to volunteer for a minimum of two days per month (including five weekend days per year).
- Have access to a computer or device that is connected to the internet and a valid email address to send and receive communication.
- Be available to attend a selection and information session on Monday 7th April at 5:30 – 7:30pm.
- Be available to attend induction and training sessions on Monday 14th April and Wednesday 16th April at 5:30 – 7:30pm, in addition to ongoing training.
If you believe you have what it takes to be a Volunteer MCG Tour Guide, please complete the application form no later than close of business on Monday 31 March (please note that the ad may be closed earlier pending the volume of applications received).